Conference
40th General Assembly of the Association of Public Postal Operators of Europe - PostEurop 2024
17. October 2024.
The General Assembly of the Association of Public Postal Operators of Europe - PostEurop 2024, brought together representatives from 55 public postal operators across 53 member countries. This year’s host for the assembly and business forum was Post of Serbia. The event took place from October 15 to 17 in Belgrade. The entire event management and production, including concept creation, visual identity, and all aspects of execution, were entrusted to the Balkan Perspectives Today team.
In October 2023, Pošta Srbije was honored in Bratislava with the opportunity to host the upcoming PostEurop General Assembly, a significant recognition of its role, competence, and contribution to the European postal sector.
The PostEurop General Assembly, hosted by Serbia and produced by Balkan Perspectives Today, met the high technical and technological standards befitting this important international gathering.
At the opening ceremony, Elena Fernandez Rodriguez, Chair of the PostEurop Board of Directors, expressed gratitude to Pošta Srbije for its active participation and contributions to the organization. She emphasized the importance of such gatherings as opportunities to improve the postal industry, tackle challenges, and shape strategies for the future of European postal operators.
The General Assembly program included discussions on key issues for the development of the postal industry in Europe, with a particular focus on innovation and digital transformation. This event drew the attention of the sector's top leaders, and Masahiko Metoki, Director General of the Universal Postal Union, addressed the assembly via video link, providing a global perspective on current postal trends.
Zoran Anđelković, Director of Pošta Srbije, noted that Serbia is the fastest-growing country in Europe. "As Pošta Srbije, we want to stay at the forefront of implementing artificial intelligence. By the end of the year, we will have robotized our five logistics centers in Belgrade, Novi Sad, Kragujevac, Niš, and Kraljevo," Anđelković stated, welcoming the assembly participants.
A particularly engaging part of the conference focused on the role of artificial intelligence and other advanced technologies in improving postal services—a topic that is gaining increasing importance in the digital era. Science Minister Jelena Begović reflected on the transformation of the postal industry, which now goes beyond traditional services and has become a crucial factor in digitalization and economic development. She emphasized that Serbia is actively engaged in these processes, highlighting the importance of the UN-adopted resolution on the International Decade of Science for Sustainable Development as a framework for future innovations.
The Minister of Information and Telecommunications, Dejan Ristić, expressed pride that Serbia is the only country to host the PostEurop General Assembly for the second time, following the Belgrade meeting in 2012. He added that Belgrade is now, for the first time, hosting the Business Forum, an event that brings together key players from the European postal industry. He underscored the importance of modernizing traditional postal services with technologies such as parcel lockers, vending machines, and robots to strengthen the postal industry in the digital age.
PostEurop, which has brought together European postal operators since 1993, demonstrated its commitment to the strategic development of the industry and support for public postal operators through knowledge sharing and the implementation of modern technologies with this event.
With a complex production setup that included live broadcasts from multiple countries, simultaneous translation into multiple languages, and high technical standards, the conference was executed to the highest standards, thanks to the precise work of the Balkan Perspectives Today team, which ensured a seamless experience for all participants.
08:55-09:00
DAY I
09:00-12:00
Wider Europe Circle meeting (side meeting for the WE-C members) RADAR Circle meeting (side meeting for the RADAR-C members)
12:00-13:00
Lunch for all meetings participants
13:00-17:30
UAC Plenary meeting (side meeting for PostEurop Members)
17:45-19:15
Board of Directors meeting - GA rehearsal (for BoD members)
19:30-22:00
Welcome reception for all delegates hosted by Post of Serbia
08:55-09:00
DAY II - GENERAL ASSEMBLY
09:00-09:30
Welcome coffee and registration to the General Assembly
09:30-10:00
Opening of the General Assembly
By Mrs Elena FERNÁNDEZ-RODRÍGUEZ, Chairwoman of PostEurop
Welcome address by:
Mr Dejan RISTIC, Minister of Information and Telecommunications ,
Mr Zoran ANDJELKOVIC, Acting Director of Pošte Srbije
Mrs Jelena Begović, Minister of Science, Technological Development and Innovation
Welcome address by the:
UPU DG, Mr Masahiko METOKI / DDG, Mr Marjan OSVALD
Introduction to the topics and objectives of the General Assembly
By Mr Botond SZEBENY, Secretary General of PostEurop
Quorum check
10:00-10:10
2023 Financial Results and Audit Report
By Mr Berend DORGELO, Member of the Board of Directors and BoD Finance Committee Chair
10:10-10:20
Q2-2024 Financial performance – From 1st January to 30 June
By Mr Berend DORGELO, Member of the Board of Directors and BoD Finance Committee Chair
10:20-10:40
Decision on a possible exclusion of JSC Russian Post and RUE Belpochta
By Mrs Elena FERNÁNDEZ-RODRÍGUEZ, Chairwoman of PostEurop
10:40-11:40
Association’s Strategy review (Second Phase)
By Mrs Elena FERNÁNDEZ-RODRÍGUEZ, Chairwoman of PostEurop
11:40-12:10
Coffee break and group photo
12:10-13:00
Association’s Progress Report from October 2023 to September 2024 - Part I
By Committees/Circles/Transversals Chairs & HQ Moderated by Mr Botond SZEBENY
13:00-14:00
Lunch for all participants
14:00-14:20
Ukrposhta - Update on the situation
by Igor Smelyansky, CEO of Ukrposhta
14:20-15:10
Association’s Progress Report from October 2023 to September 2024 - Part II
By Committees / Circles / Transversals Chairs + HQ Moderated by Mr Botond SZEBENY
15:10-15:30
2025 Budget Proposal and Membership’s Contribution
15:30-15:45
General Assemblies 2025, 2026 and 2027
By Mr Botond SZEBENY
15:45-16:00
Any Other Business and Closing of the General Assembly
Mrs Elena FERNÁNDEZ-RODRÍGUEZ
19:30-22:30
Gala Dinner
08:55-09:00
DAY III - BUSINESS FORUM
09:00-09:30
Welcome coffee
09:30-09:40
Introduction of the PostEurop Business Forum
By Mrs Elena FERNÁNDEZ-RODRÍGUEZ, Chairwoman of the PostEurop Board of Directors and Botond SZEBENY, Secretary General
Welcome address from Mr Mihailo Jovanovic, Director of Office for IT and E-government of the Government of the Republic of Serbia
09:40-10:20
Keynote: AI: business use cases, regulation, and societal impact
We will look at the state of AI now and how it will develop, the state of regulation and broader geopolitical issues, and the technology’s impact on work, the human as well as its limits and challenges.
By Dexter Thillien, Lead analyst for technology and telecoms, Economist Intelligence Unit (EIU)
10:20-10:25
Q&A
10:25-11:15
CEO case studies and panel discussion: AI within the Postal Strategies
• How are you using AI now?
• What is the business area where you think AI can help the most going
forward?
• What is the biggest challenge to using AI ?
Panellists
• Mr. Levan Chikvaidze, CEO of Georgian Post
• Mrs. Assel Zhanassova, CEO of Kazpost
• Mr. Stefan Badža, Advisor to the President of the National Assembly of Serbia
Moderated by Dexter Thillien, EIU and Elena Fernandez – Rodriguez
11:15-11:45
Networking & Coffee Break
11:45-13:15
Innovation Forum Roundtable
Generative Artificial Intelligence: are we entering a new age for the posts?
• CTT’s digital leap: Unleashing AI for smarter postal & logistics solutions, by Carlos Bhatt, Head of Innovation Management at CTT Portugal Post
• The path from data to growth: how Swiss Post is creating value with AI, by Thierry Golliard, Director of Open Innovation and Venturing of Swiss Post
• PostNord: Sorting Operational Excellence with a combination of AI, RTLS & Computer Vision by Christian Østergaard, Lead Visionary and Senior Group Strategist for PostNord
• Data and AI Transformation at La Poste, by Pierre Etienne Bardin, Group Chief Data Officer of La Poste Groupe
• From guesswork to growth - Using generative models to build and scale OOH networks (logistics), by Milos Zlatković, Mily Tech
• A.I.'s role in Estimated Delivery Dates (EDD) by Eric Pong, Partnerships Director, Logistics at Aftership
Moderated by Chair and Vice-Chairs of the Innovation Forum
13:15-13:20
Summary of the Business Forum
By Chair and Vice-Chairs of the Innovation Forum
13:20-13:30
Wrap up and closing
By Elena Fernandez – Rodriguez, Chairwoman of the Board of Directors
13:30-14:30
Lunch for all participants + CEO Executive lunch on special invitation
Belgrade is the capital and largest city of Serbia. It is located at the confluence of the rivers Sava and Danube, where the Pannonian Plain meets the Balkan Peninsula. The urban area of Belgrade has a population of 1.23 million, while nearly 1.7 million people live within the administrative limits of the City of Belgrade. Its name means “white city.” One of the most important prehistoric cultures of Europe, the Vinča culture, evolved within the Belgrade area in the 6th millennium BC. Throughout history, Belgrade was conquered several times. Due to its perilous strategic position, the city has taken part in over 115 wars and been destroyed 44 times. It has been the capital of Serbia since 1405 and it was the capital of Yugoslavia from its creation in 1918 to its dissolution.